Terms & Conditions
Introduction
Welcome to the HallMark Veterinary & Compliance Services website. HallMark Veterinary & Compliance Services (HallMark) is a trading name of Hall Mark Meat Hygiene Limited, a company registered in England and Wales with company number 04415388, and HallMark Official Controls Ltd, a company registered in England and Wales with company number 16041638. Both companies share the registered office at Unit 3 Damery Lane, Woodford, Berkeley, England, GL13 9JR.
By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions, which, together with our Privacy Policy, govern HallMark's relationship with you in relation to this website.
HallMark is an integral part of the Vorenta Ltd group. Vorenta Ltd, established in 2018, is a holding group overseeing Hall Mark Meat Hygiene Ltd, HallMark Official Controls Ltd, and Meat & Livestock Commercial Services Ltd (MLCSL). This affiliation enhances our capabilities and resources, allowing us to offer a broader range of services and expertise in the veterinary and food sectors.
Use of the Website
The content on our website is provided for general information and use only. It is subject to change without notice and should not be relied upon as professional or legal advice. You must obtain appropriate specialist advice before taking or refraining from any action based on website content.
Neither HallMark nor any third parties provide warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any particular purpose. You acknowledge that such materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements. Reliance on any website information is strictly at your own risk.
Intellectual Property
All intellectual property rights in our website and its content, including text, graphics, logos, images, and software, are owned by or licensed to HallMark. These works are protected by copyright laws and treaties worldwide, and all such rights are reserved. You may print or download extracts of any page(s) for personal use only. However, you must not modify the paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors. If you print, copy, or download any part of our website in breach of these terms, your right to use our website will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
User Obligations
You agree not to use the website for any purpose that is unlawful or prohibited by these terms. You also agree to abide by all applicable local, state, national, and international laws and regulations. Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offense.
You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions and comply with them.
Changes to Our Website
We may update or change our website from time to time to reflect changes to our services, our users’ needs, and our business priorities. We will try to give you reasonable notice of any major changes.
Website Availability
Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Links to Other Websites
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without HallMark's prior written consent. Unauthorised linking to our website may give rise to a claim for damages and/or be a criminal offence. If you wish to establish a link to our website, please contact us for approval.
Limitation of Liability
HallMark, will not be liable for any loss or damage arising from your use of the website or services, except as required by law. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms of Sale. These Terms of Sale are separate and distinct from these website terms and conditions and should be referred to for further information.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website following any changes will indicate your acceptance of such changes.
Dispute Resolution
In the event of a dispute arising from or in connection with these terms and conditions or your use of our website, we strongly encourage you to contact us first to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Any disputes or claims arising out of or in connection with these terms and conditions, or your use of our website, shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
For international clients, any dispute, controversy, or claim arising out of or relating to these terms and conditions, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the rules of international arbitration. The language to be used in the arbitral proceedings will be English, and the place of arbitration will be specified at the time of the dispute, based on mutual agreement between HallMark and the client.
Additional Terms and Conditions for AHC Pre-Appointment Form
Welcome to the AHC Pre-Appointment Form provided by HallMark Veterinary & Compliance Services. By accessing and using this form, you agree to comply with and be bound by the following additional terms and conditions. If you do not agree with these terms, please do not use the AHC Pre-Appointment Form.
Appointment Booking
The AHC Pre-Appointment Form is designed to facilitate the booking of appointments for the issuance of AHCs. Filling out the form constitutes a request for an appointment. Appointment availability is subject to scheduling and capacity constraints. Appointments will only be confirmed once payment has been completed.
Accuracy of Information
You are responsible for providing accurate and complete information in the form, including details about yourself, your pet(s), travel plans, and any supporting documents. Providing false, misleading, or incomplete information may result in the cancellation of your appointment or errors in the AHC.
Rectification of Errors
It is your responsibility to review the completed AHC upon receipt and report any inaccuracies immediately.
Corrections Due to HallMark Errors: Errors attributable to HallMark will be corrected at no cost, provided they are reported within 48 hours of receipt of the certificate and before your departure date.
Corrections Due to Client Errors: If errors result from inaccurate or incomplete information provided by the client, additional fees may apply.
HallMark accepts no liability for errors not reported prior to travel or for delays/disruptions caused as a result.
Acknowledgment of Service Nature
AHCs are issued based on the information provided by the client and verified to the best of our ability. Final acceptance of AHCs is at the discretion of travel authorities, and HallMark is not liable for issues arising from changes in regulations or interpretations by border officials.
Appointment Confirmation
Submission of the Pre-Appointment Form does not confirm your appointment. To secure an appointment, you must:
Select an available time slot.
Complete payment in full.
Once payment is completed, you will receive a confirmation email with your appointment details.
Payment
Full payment is required at the time of booking to confirm your appointment. Appointments cannot be secured without payment. If payment is not completed, no appointment will be scheduled, and availability may change.
Appointment Changes and Cancellations
If you need to reschedule or cancel your appointment, you must use the link provided in your appointment confirmation email. This email also includes an option to add the appointment to your calendar for convenience.
Rescheduling: Clients can reschedule appointments up to 48 hours in advance.
Cancellations: Appointments cannot be canceled or rescheduled less than 24 hours before the scheduled time.
HallMark reserves the right to charge a fee for late changes or cancellations.
Documentation Requirements
You must bring all necessary documentation to your appointment, including proof of ownership, vaccination records, and any other required paperwork. Failure to provide the necessary documentation may result in the cancellation of your appointment.
Modification of Terms
HallMark Veterinary & Compliance Services reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically for updates or changes.
Compliance with Regulations
You agree to comply with all relevant regulations and requirements related to the issuance of AHCs, including but not limited to vaccination and microchipping requirements.
Limitation of Liability
HallMark will not be liable for any loss or damage arising from your use of the website or services, except as required by law. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
Our liability is limited to the timely correction of errors reported in accordance with the
Privacy Policy
Your privacy is important to us. We will collect, store, and process your personal information in accordance with our Privacy Policy, which is available on our website.